Policies

Orders and shipping

 

Shipping

Orders received after 9am will be dispatched the following business day. All items ship from Australia. Please allow 1-3 business days to receive deliveries.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel via AUSPOST Tracking

Shipping times vary depending on location and in some cases Australia Post cannot guarantee overnight delivery for Express Post parcels. Please check estimated delivery times directly with Australia Post

For extra shipping preferences, such as express shipping, insurance and international shipping enquiries, please contact me first before placing your order. Any extra costs will be sent through via an email invoice to pay online.

 

 

Shipping Rates

Domestic orders attract flat rate shipping of $10 for a Standard Tracked Parcel.

For international orders, please contact me.

 

Order adjustments

Please note, any adjustments or cancellations of orders must be made via email to lucy@forloveandmagick.com.au before 8:30am AEST the following business day.

 

International Orders

International orders are available on request. Please email me for further information.

Please note for international purchases, all local customs and taxes payable remain the responsibility of the purchaser.

 

Return and Exchange Policy

Please choose carefully, as we do not return for change of mind. Exchanges may be considered if notified within 2 weeks of receiving the product – items must be unworn and undamaged. The final decision regarding an exchange is at the discretion of the seller. In these cases, all shipping costs remain the responsibility of the customer and fees include a $15 restocking fee. For incorrect size choices, alterations can be made for a fee. Shipping to and from FL+M for repairs or resizing will be at the expense of the customer. Please contact us at lucy@forloveandmagick.com.au to discuss repairs.

 

Warranty

You are entitled to automatic guarantees under the Australian Consumer Law. This includes guarantees regarding manufacturing faults. In the case of a product breakage, it first needs to be determined whether this is due to a manufacturing fault or whether it is from a result of damage or wear and tear. Breakage due to wear and tear or damage is not covered under warranty but may be considered for repair for a fee. Breakages that are determined due to a manufacturing fault will be covered under warranty. Items returned for assessment are at the expense of the customer. Final decisions regarding the nature of the damage are at the discretion of the seller.

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